FAQ
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55+ Rules
Architectural Guidelines
Community Center
Membership
  • chevron_rightHow do I find my Lot number?
    If you have the white, flat access card to enter the community center, your Lot number should be written on it.
     
     Select here to find your Lot #. For Windows CNTL F to open the search window. Type your address to find your account #
     
  • chevron_rightHow do I register for access to password protected content?
    In the top right of the screen click on the Register link.
    You will be asked to add some profile information and your email address.
     
    In future releases of the website we will be posting material that is only available to registered users.
  • chevron_rightHow to make payment of annual dues for the Seven Oaks Community Center
    Read the Welcome letter from our new Accounting Firm by selecting here.
    Select here for FAQ for your HOA Accounting questions.
    Choose one of the options available to you:
     
    Option 1.
    Make Checks Payable to: Seven Oaks Community Center
    Mail to:
    Seven Oaks Community Center c/o HOA Accounting Services P.O. Box 97814
    Las Vegas, NV 89193-7814
     
    Overnight payments should be addressed to Seven Oaks Community Center, c/o HOA Accounting Services, 3100 Clayton Road, Concord, CA 94519.
     
    Option 2.
    Pay by credit card.
    Credit card payments can be made on-line, using your account number, through the HOA Accounting Services website for an additional charge.
    Website address:  select here to access.
     
    Option 3.
    Automatic Direct Payment via ACH (ACH Debits). Please select here to download the form, fill out the form , attach a Voided Check Mail, Fax or Email this completed Authorization form to Homeowner Association Accounting Services, Inc. 3100 Clayton Road, Concord, CA 94519 OR fax to 888 857-3999 OR email to service@hoa-accounting.com
     
    Select  here for the hardcopy form
     
     
     
  • chevron_rightIs the website secure?
    Seven Oaks utilizes the services of a professional organization to manage the infrastructure for the web site - see https://www.hoa-sites.com/.
    The infrastructure is located within a secure data center managed by Rackspace - see https://www.rackspace.com
    Currently Seven Oaks does not collect credit card transactions, but if that service were added then that is provided by WePay or PayPal, both of which are PCI compliant.
     
    The Seven Oaks website policy is not to store sensitive personal information on the Seven Oaks website. Also, we do not store confidential information such as Architectural Committee complaints or Board of Directors executive session content.
     
    Certain information, such as budget, financial reports, minutes of open Board meetings are available on the website, and are protected behind member registration processes, that require residents to register and use unique usernames and passwords. User passwords are stored in an encrypted manner as hashed and salted.
     
    To view the Seven Oaks privacy policy please visit this link.
  • chevron_rightPrivacy - what happens to my contact details when I sign up?
    Your contact information is never shared with any outside organization for marketing purposes.
    By signing up you will be able to access pages on the website that are only available to registered users.
New Resident
  • chevron_rightI am new to the community, how do I get access to the Community Center?
    Please visit the office during business hours.
  • chevron_rightWhy do I need to show proof of age?
    Seven Oaks Community is a registered 55+ community, as such we are required to collect and provide proof that our residents comply with the age requirements.
     
    The federal guide that all adult communities should have and follow is the Federal Register Part IV, HUD 24 CFR Part 100.
     
    It requires that the board must conduct a census. It requires that all homes must have one person 55 years or older complete an affidavit and show proof of age. This affidavit must be retained as official records by the association. 
     
    If the records are not maintained, then the community will lose their 55+ rights and may be required to pay a fine.
Reserve Study
  • chevron_rightWhat is  the Definition of “Fully Funded”?

    The definition of 100% funding is confusing to many people. If the reserve study states that you need to replace your community centers roof  in ten years at a cost of $100,000, "fully funded" does not mean that you have $100,000 today. It means that you have $10,000 in the bank this year, $20,000 next year, $30,000 the following year, and so on until you have $100,000 on the 10th year when the roof is scheduled for replacement. The actual annual contribution for roofs would not be exactly $10,000 since reserve studies take into account inflation, interest earned and other factors that will change from year to year. As a result, the true contribution will fluctuate around the $10,000 figure.
  • chevron_rightWhat is a Funding Plan and is it required?

    The funding plan is annually disclosed to the membership in the year-end budgeting process.
    All associations, regardless of size, are required to prepare a reserve study (Civ. Code §5550).
  • chevron_rightWhat is a Reserve Fund

    The purpose of a reserve fund  is to set aside monies to repair, replace, restore, or maintain the major common area components. (Civ. Code §5510(b); §5565(b)(1).).
    Note, Reserve Funds cannot be used for new items and capital improvements, just for the maintenance and replacement of the component.
    A reserve study is a list of the major common area components with an estimate of their remaining useful life.
    Annual update allocations are only projections and subject to revision annually as roofs, boilers, etc. wear out at their own rates. As a result, boards must review the reserve study, or cause it to be reviewed, annually and implement appropriate adjustments to the reserve account requirements. (Civ. Code §5550(a).)
    Reserves and reserve studies are also required for FHA backed mortgages.
  • chevron_rightWhat is our current Percentage Funded in the Reserve Fund , and why does it matter?
     
    Our Association's current Percentage Funded is 44.2%.  This figure is in the low range of Associations within California, as referenced by the California Association of Community Managers, Inc.  Statistics suggest that if the percentage falls below 30% then there is the potential for an unanticipated expense or an expense that happens earlier than anticipated, resulting in the possible need for a special assessment. Good management and funding of the Reserve Fund aims to avoid the risk of a special assessment.
  • chevron_rightWhat is the Reserve Study?
     
    A reserve company retained by the Board identifies all major common area components, the cost to repair/replace them, and their remaining life span.
    Seven Oaks uses Association Reserves as the assessor.
    A full study is conducted at least once every 3 years, where the assessor visits the property to audit and assess the condition of the components. Then, each of the next 2 years an update is provided based on actual replacements, and any maintenance conducted on the item.
     
  • chevron_rightWhy contribute to the Reserves?  (I don’t plan to live here, so why do I need to contribute?

    Fairness, Responsibility and Legislative requirements.
    While the repair or replacement expense of a Reserve component may only occur every few years. Future owners should not be forced to pay for something current owners “used up”. The primary job of a Board member is to maintain and protect the assets of the corporation. With deterioration occurring on a daily basis, the corporation’s assets are dropping in value if offsetting contributions to Reserves are not being set aside. Board members expose themselves to serious liability when they fail to act in the Association’s best interests.  It’s a legal requirement in the State of California to have Reserves and a Plan to fund the Reserves.
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